How to upload patient data from Accu-Chek® USB devices

Issue

I want to upload my patient’s data from their Accu-Chek USB device to the RocheDiabetes Care Platform.

Solution

To download data from Accu-Chek® devices with USB connectivity first ensure that the patient account exists in the RocheDiabetes Care Platform.

If this is your first time creating a patient account, the following articles may prove useful: 

Once you have confirmed that the patient account exists in the RocheDiabetes Care Platform:

  1. From the navigation bar, click the action menu general function menu, and select Upload data.
  2. On the new window that opens, select Accu-Chek USB.
  3. Click Continue to start Device Link.
  4. A pop up message may appear asking if you would like to Open DevicelinkAgent?
    • Check the box “Always allow https://care.rochediabetes.com to open links of this type in the associated app”.
    • Then click Open DeviceLinkAgent.
  5. Please, connect the Accu-Chek® device to computer when prompted.
  6. Once the device is detected, the Patient assignation window will appear:
    • If the device is already assigned to a patient, click Upload, and then View patient, once the upload process is complete.
    • If the device is not assigned to a patient, click on Assign device to patient
      • Search for your patient by name, and hit Enter on your keyboard.
      • Select your patient by clicking on the name, and click Assign.
      • Click Upload.
      • Then click on View patient, once the upload process is complete.