How to upload patient data from other supported devices (Windows)

Issue

I want to upload my patient’s data from their other supported device.

Solution

If it is the first time you are uploading data, the following article could be helpful to you:
How to install the Device Link software to upload patient data
How to connect my patient’s device for the first time

To upload data from other supported devices:

• Open the Device Link software.

  1. For Windows operating systems, left-click the button ⌃ in the system tray to show hidden icons, then right-click the Device Link icon.
  2. Select Manual Upload - other devices from the menu.
     
  3. Select the device you would like to upload the data from.
     Tip: Enter the device name in the search field or scroll to locate the device.
  4. Click Next.
     

  Additional features can help you filter/customize future uploads:

  Displays recently used devices.

  Displays devices marked as a “Favorite”.

  Shows all available devices and filters.

  Opens settings for marking devices as a “Favorite” or hiding devices you no longer use.

• Prepare the device for data upload.

  1. Follow the connection instructions for the selected device.
  2. Click Import data.
     

• If it is the first time you are uploading data from this device, you need to set up the device.

  1. On the Setup device screen, enter the email and password for your RocheDiabetes Care Platform account and click Sign in to account.
     ×Note: As a healthcare professional, enter your email address, not the patient’s address.
     ×Note: For healthcare professionals, to skip this step (within a 24-hour timeframe) and sign in without having to enter your email and password, select the checkbox Remember me.
     
  2. The screen displays the device name and serial number. Click Next.
  ×Connection instructions:

  Depending on the device, you may be instructed to connect via USB cable, set up a connection via Bluetooth® wireless technology, or select the port for which a serial cable is used.

  During the initial data upload, Device Link checks for any required drivers and if connected to the internet, may prompt you to install a device driver. Drivers can be installed manually if the internet is not available.

  Important: It is very important to disconnect the cable from the PC when installing the driver. Failure to do so could result in a problem when reading data from this device.