How to connect my patient’s device for the first time

Issue

I want to link my patient’s device to their RocheDiabetes Care Platform account for the first time.

Solution

Follow the steps to connect your patient’s device for the first time:

The first time you connect a device, the system will prompt you to assign the device to a patient account.

Sign in to your account and search for your patient. It is important that the patient has an active account.
To add a new patient account click on Create a new patient and follow this article

Click on Upload data  and select Accu-Chek or Other depending on the model of the device, and follow the instructions.
When uploading a device for the first time, you will get a message that the device association is pending.

 

Click Next to start the upload.

• Assign the device

  When using the Device Link software, it opens the RocheDiabetes Care Platform in the default browser.

  You may be asked to sign in to your account.

• Confirm device

  After sign in, the system will prompt you to confirm the name and serial number of the device to be assigned.

  Click Confirm device assignment.

  

• Assign patient

  1. Locate the patient’s name in the list of recently added patients or use the search field to locate your patient by name or ID.
  2. Click Select to assign the device to the patient.
     

• Confirm assignment

  In the final step, the screen displays information about the selected device and the patient.

  1. Click Confirm assigned device.
     
  2. A message confirms the device has been successfully assigned to the patient.
  3. Click Go to dashboard to return to patient view.