How to communicate with my patient using the RocheDiabetes RemoteCare solution
I want to communicate with my patient remotely.
RocheDiabetes RemoteCare is an optional module that helps you monitor your patients remotely and can help improve communication channels between healthcare professionals and patients.
This solution can help encourage your patients to engage more with their treatment and help them better self-manage their diabetes.
Note: These features are only available for patients enrolled in the Remote Patient Monitoring (RPM) program. For more details on how to enroll a patient, follow this article.
In the event of an emergency, do not use this channel.
To access all the available tools to communicate with your patients in between visits, select the desired patient and click the sidebar to expand it.
Communication via notes and comments
Notes and comments can be used to:
Record and share relevant patient notes with the healthcare team for coordinated patient support.
Communicate with your patient and proactively share therapy recommendations and guidance.
To create a note:
Click the notes icon on the top of the sidebar, and click Create note.
To start communicating with your patient, select the checkbox below to share it with them.
Note: You can also create a note by clicking Check in now from the patient info row in Patient management.
To comment on an existing note:
Click Comments below the note.
Click Add a comment below the relevant note.
Note: A blue badge on the notes icon indicates that you have unread notes or comments.
Patients can read all shared notes and comments and add their own comments from:
the mySugr® app (for patients with a mySugr® account and enrolled in Data sharing).
the patient portal.
Note: All healthcare professionals associated with a patient can view the comments.
Communication using video consultation
Video consultation is an optional feature with which you can communicate with your patients remotely and optimize your visits.
To initiate a video consultation, click the video icon from the sidebar:
Click Send invitation to send your patient an email and/or SMS invitation link. This link expires after 5 minutes.
Click Join now to open the video preview and settings screen.
Review the camera, microphone, and speaker settings, as required, and click Start.
To write a note during the consultation, click the notes icon from the sidebar, type your note and click Save.
If you decide to cancel before the video consultation starts, the patient will be notified by email and the invitation link will expire automatically. If the patient leaves the video call, they will be able to rejoin using the same link, as long as you have not ended the call.
Note: Some features are optional and will only display if available in your country and enabled at your center. Contact your Roche representative for any inquiries.