How to visualize patient data from their mySugr® account
Issue
I want my patient to sync their glucose values via their mySugr® account.
Solution
To enable your patient to share their data using the mySugr® mobile app, follow these steps:
For existing patients:
Go to Patient settings and select Edit patient.
Select the mySugr® data sharing checkbox.
Click Save.
When creating a new patient:
Select the mySugr® data sharing checkbox.
Enter the patient’s information, including the email.
Click Save.
Important: The patient should use the same email address for the RocheDiabetes Care Platform and the mySugr® app.
The patient will receive an email to enable the synchronization with their mySugr® account. Track the status of the invite under the mySugr® data sharing checkbox, it will change from pending to active when ready.
Note:Share this article with your patients so they can create or connect their mySugr® account.
Once the patient connects both accounts, refresh the patient view page to see all the patient’s blood glucose values.
If the patient uses a device to monitor their blood glucose values on the mySugr® app, it will be listed under the patient’s devices on the RocheDiabetes Care Platform.
Note: Your patient can disconnect their mySugr® app from the RocheDiabetes Care Platform anytime. When disconnected, data sharing will be disabled.