How to prepare my Accu-Chek® device to start uploading data

Issue

I want to prepare my Accu-Chek® device for communication to start uploading data to the RocheDiabetes Care Platform.

If you are using another product supported device, follow this article.

Solution

To set your Accu-Chek® device’s configuration details for data upload, search for your device in the table below and follow the corresponding instructions.

  • Device name Type of device Communication mode How to prepare the device for communication Minimum software requirements
    Accu-Chek Active Meter USB Turn meter off, Press M until PC appears on meter’s screen. Device Link v3.3
    Accu-Chek Aviva Meter Infrared Turn meter off, hold two arrows on the meter until 2 buttons appear on the screen. Device Link v3.3
    Accu-Chek Aviva Combo Meter Infrared From the main menu, select My Data and then Data Transfer. Device Link v3.3
    Accu-Chek Compact Meter Infrared Turn meter off, press and hold Mem and Set buttons at the same time until two arrows appear on the screen. Device Link v3.3
    Accu-Chek Compact Plus Meter Infrared Turn meter off, hold the M and S buttons at the same time until two arrows appear on the screen. Device Link v3.3
    Accu-Chek Aviva Connect Meter USB Turn meter off, press, and hold back and OK buttons. Select Data Transfer and then plug the small end of the USB cable into the USB port on the meter and the large end into the USB port. Device Link v3.3
    Accu-Chek Aviva Expert Meter Infrared From main menu, select My Data and then Data Transfer. Device Link v3.3
    Accu-Chek Go Meter Infrared Turn meter off, press and briefly hold on/off side button and the back arrow button, until PC displays. Device Link v3.3
    Accu-Chek Guide Meter USB Turn meter off and plug the small end of the USB cable into the USB port on the meter and the large end into the USB port. Device Link v3.3
    Accu-Chek Guide Me Meter USB Turn meter off and plug the small end of the USB cable into the USB port on the meter and the large end into the USB port. Device Link v3.3
    Accu-Chek Aviva Insight Meter USB Turn meter off and plug the small end of the USB cable into the USB port on the meter and the large end into the USB port. Device Link v3.3
    Accu-Chek Instant Meter USB Plug the small end of the USB cable into the USB port on the meter and the large end into the USB port. If the meter is turned off, it will turn on when connected to the computer. Device Link v3.3
    Accu-Chek Instant S Meter USB Plug the small end of the USB cable into the USB port on the meter and the large end into the USB port. If the meter is turned off, it will turn on when connected to the computer. Device Link v3.3
    Accu-Chek Instant Forward Meter USB Plug the small end of the USB cable into the USB port on the meter and the large end into the USB port. If the meter is turned off, it will turn on when connected to the computer. Device Link v3.3
    Accu-Chek Mobile Meter USB With the meter off, press and hold the two arrow buttons on the meter at the same time until the meter turns on. Select Data transfer. Device Link v3.3
    Accu-Chek Nano Meter Infrared Turn meter off, hold two arrows on the meter until 2 buttons appear on the screen. Device Link v3.3
    Accu-Chek Aviva Nano Meter Infrared Turn meter off, hold two arrows on the meter until 2 buttons appear on the screen. Device Link v3.3
    Accu-Chek Performa Meter Infrared Turn meter off, hold two arrows on the meter until 2 buttons appear on the screen. Device Link v3.3
    Accu-Chek Performa Combo Meter Infrared From main menu, select My Data and then Data Transfer. Device Link v3.3
    Accu-Chek Voicemate Plus Meter USB Plug the small end of the USB cable into the USB port on the meter and the large end into the USB port. Press the OK button. Device Link v3.3
    Accu-Chek Performa Expert Meter Infrared From main menu, select My Data and then Data Transfer. Device Link v3.3
    Accu-Chek Performa Nano Meter Infrared Turn meter off, hold two arrows on the meter until 2 buttons appear on the screen. Device Link v3.3
    Accu-Chek Performa Insight Meter USB Turn meter off and plug the small end of the USB cable into the USB port on the meter and the large end into the USB port. Device Link v3.3
    Accu-Chek Performa Connect Meter USB Turn meter off, press and hold back and OK buttons. Select Data Transfer and then plug the small end of the USB cable into the USB port on the meter and the large end into the USB port. Device Link v3.3
    Accu-Chek Insight Insulin Pump N/A Device Link does not support direct communication with the Accu-Chek Insight insulin pump. If the pump is paired with an Accu-Chek Aviva or Performa Insight meter, the information can be downloaded from the paired meter. Device Link v3.3
    Accu-Chek Spirit Insulin Pump Infrared Put the pump in Stop mode. Press the button four times to arrive at the Communications screen. Press the ✓ button to move to the Data Transfer screen. A melody will play to confirm that your device is ready for communication. Device Link v3.3
    Accu-Chek Spirit Combo Insulin Pump Infrared Put the pump in Stop mode. Press the ✓ button to move to the Data Transfer screen. Press ✓ to select. Press ✓ again. Device Link v3.3
    Accu-Chek Aviva Solo Insulin Pump USB Connect the small end of the USB cable into the USB port of the meter. Navigate into main menu, and select USB icon. Device Link v3.3
    Accu-Chek Performa Solo Insulin Pump USB Connect the small end of the USB cable into the USB port of the meter. Navigate into main menu, and select USB icon. Device Link v3.3
    Accu-Chek Guide Solo Insulin Pump USB Connect the small end of the USB cable into the USB port of the meter. Navigate into main menu, and select USB icon. Device Link v3.3
    Accu-Chek D-TRONplus Insulin Pump Infrared Put the pump in Stop mode. Deactivate the KeyLock or unlock the keys. Press the Menu button 4 times to select the data transfer function. Press ✓to select. Device Link v3.3