Why can’t I install the Device Link software and upload data
Issue
I can’t install the Device Link software and upload data from a patient’s device.
Solution
If you can’t install the Device Link software and upload patient data to the RocheDiabetes Care Platform, it could be because a proxy server is modifying a certificate. To check if this is the case:
Connect to api.rochedc.eu in your browser.
Click on the lock next to the URL and select Connection is secure.
Click on Certificate is valid.
A pop-up with 3 different tabs will display the certificate’s information.
Go to details and review that it contains the following information:
Note:
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