Why can’t I install the Device Link software and upload data

Issue

I can’t install the Device Link software and upload data from a patient’s device.

Solution

If you can’t install the Device Link software and upload patient data to the RocheDiabetes Care Platform, it could be because a proxy server is modifying a certificate. To check if this is the case:

  1. Connect to: api.rochedc.eu (International users), or api-us.rochedcplatform.com (only for US users) in your browser.

    api.rochedc.eu

  2. Click on the lock next to the URL and select Connection is secure.

    Lock icon

  3. Click on Certificate is valid.

    Certificate is valid

  4. Go to details and review that it contains the following information:

    • Certificate information - Details

     

    Certificate details