Why can’t I install the Device Link software and upload data

Issue

I can’t install the Device Link software and upload data from a patient’s device.

Solution

If you can’t install the Device Link software and upload patient data to the RocheDiabetes Care Platform, it could be because a proxy server is modifying a certificate. To check if this is the case:

1. Connect to api.rochedc.eu in your browser.

   

2. Click on the lock next to the URL and select Connection is secure.

   

3. Click on Certificate is valid.

   

4. A pop-up with 3 different tabs will display the certificate’s information.

   

5. Go to details and review that it contains the following information:

×Note:

• The images might differ depending on your browser and operating system.
• If the information doesn’t match, please ask for assistance.

 



×Note:

• The images might differ depending on your browser and operating system.
• If the information doesn’t match, please ask for assistance.