How to install the Device Link software to upload patient data

Issue

I want to install the Device Link software to upload data from my patient's device.

Solution

To install the Device Link software, first ensure that you have administrator rights on your computer, then:

  1. Sign in to your RocheDiabetes Care Platform account.
  2. From the navigation bar, click Upload data  
  3. Select Other.
  4. A Device Link pop-up window displays. Click Download Device Link software.

Follow the appropriate installation instructions according to your computer’s operating system (Windows or macOS).

  • Double-click the downloaded installation file (Setup.exe).