How to check my strip delivery status


I would like to learn more about the strip delivery status.


You can view your strip delivery status on the right side of the dashboard.

  • Delivery active

    A green check in the middle indicates that your delivery is active and will take place on the date displayed.

    Delivery active

  • Delivery blocked

    Your upcoming delivery will be blocked if there is not enough data uploaded to the RocheDiabetes Care Platform.

    A red symbol with a "blocked" message will display on the delivery part of the screen. You must upload data from a device in order for a delivery to take place.

    Delivery blocked

  • Delivery paused

    If your delivery card displays paused, with an orange symbol, this indicates that your delivery has been temporarily paused.

    To change your status to active, click Resume delivery. A confirmation message appears, along with your new delivery date.

    Delivery paused