Manage account

How to sign in for the first time

Issue

As a healthcare professional, I'm unable to sign in to my RocheDiabetes Care Platform account.

To set up your account and sign in for the first time:

1. Create your password
- Go to your inbox and open the email Your RocheDiabetes password.
- Click the button Set up password.
- Type in your password.
Note: Your password must be at least 8 characters long and contain:
- a number
- a lowercase
- an uppercase
- a symbol
The link is valid for 24 h. If it expires, go to https://care.rochediabetes.com (for International users), or https://hcp.myrdcp.com (only for US users) and click Forgot password to request a new email.
2. Read and accept the consent
- Open the confirmation email Password created! and click Sign in, or visit https://care.rochediabetes.com (for International users), or https://hcp.myrdcp.com (only for US users).
- Type in your email and password.
- Read and accept the Security of personal information consent.
3. Sign in
- You can now sign in to your account.
- A verification code is required every time you sign in from a different country, when you use a new browser, when you delete your cookies, or once every month. If you are being asked for a verification code, follow this article.
Note: Your administrator can enable or disable the Two Factor Authentication for all users in the department, a method to protect your account.